Terms and Conditions.

This site is completely owned and operated by Little Profs Real Nappies.

Payment and Data protection.

In line with the data protection Act 1998, we never pass on any customer details to any third parties. Information given to us is used purely to advice and process customer’s order.

All items remain the property of Little Profs real nappies, until full payment has been made. Orders will not be dispatched until full payment has been made.

We reserve the right to refuse to sell any goods or cancel any order.

Payment can be made via cheque UK£ (payable to little profs real nappies) postal orders UK£, Paypal, Debit or Credit card (through our secure server ultra-safe) or over the phone. Cash can be collected in store.

Credit card details are SSL encrypted and our site is fully PCI compliant. Credit card detail are not stored on our site. All prices are UK£ inclusive of VAT and correct at the time of entering this information. Current VAT rate are 0% on nappies and 20% on all other items.

While every care is taken to keep your details secure while you go through the transaction process, we cannot be held responsible for any loss suffered as a result of an unauthorised third party accessing your details while placing an order.

For payments made by cheque, we reserve the right to hold the goods until cheque is cleared (please allow five (5) working days for this).

Delivery.

We hold stock for all items on this site and have a policy of despatch within one (1) working day of receipt of your order. If for any reason there is likely to be a delay, we will contact you immediately with details.

Once an order is despatched, we will email you a copy of the invoice with despatch time and method. Delivery is via Royal Mail recorded (usually first class) or courier.

Free 1st class shipping orders over £100.00 only applies to orders within Mainland UK.

Cancellations, returns and refunds.

You have the right to cancel your order as long as it has NOT been despatched. To cancel your order, you must notify us by email or contact us by phone.

DUE TO HEALTH AND HYGIENE REASONS, NAPPIES CANNOT BE EXCHANGED OR REFUNDED. WE STRONGLY ADVISE THAT YOU CHECK SIZE/COLOUR SPECIFICATIONS ACCURATELY BEFORE PLACING AN ORDER.

In the unlikely event that your items reaches you faulty or damaged, we will be happy to take them back and offer an exchange of same.

If you have not received your order within fourteen (14) days of despatch, please contact us immediately. After this time it is usually more difficult to trace packages. We cannot be held responsible for loss of your parcel during delivery but will do everything possible to assist you in tracing it if it is lost in transit. You agree that proof of delivery by our delivery company is sufficient evidence that goods have been received.

Discount codes.

A discount code may not be used in conjunction with any other offer. Only one code applies for any single transaction unless otherwise stated. If a discount code with a minimum order applicable is used on a transaction and a partial refund takes the order below the minimum order, the discount will be invalidated. New discounts are not permitted on back orders.

Misc.

All products are subject to availability. We reserve the right to change any product price between writing your advice letter and when you place an order. We reserve the right to alter these Terms and conditions.

Privacy Policy.

This policy applies to our use of any and all data collected by us in relation to your use of this site. We are committed to protecting the privacy of anyone using this site. Any information provided to us is absolutely confidential and will not be passed on to any third parties. Data maybe required from time to time in order to provide you with the best service and experience when using the site, specifically, data may be used by us for the following reasons; - internal record keeping, improvement of our products/services, transmission by email of promotional materials that may be of interest to you. If however, you do not wish for it to be used for the above by us, please, do contact us via email: info@littleprofsrealnappies.com

KEEP IN TOUCH.

If you have any queries or suggestions on how we can improve this site to serve you better, please do contact us on info@littleprofsrealnappies.com

These terms and conditions may be altered from time to time. These do not affect your statutory rights.

Member of:LITTLE PROFS REAL NAPPIES is a Member of Go Real Nappies.
LITTLE PROFS REAL NAPPIES is a Member of Real Nappies for London.

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